bu999 Terms and Conditions

1 Introduction and Definitions

bu999 (also known as bu999.lat) is an online betting and casino platform operated for Bangladeshi players. These terms and conditions ("Terms") form a legal agreement between bu999 and its users.

The key terms used in these conditions are defined below:

• "Platform" — The bu999.lat website and all its services.
• "User" or "Member" — Any person who is registered on bu999.
• "Account" — A user's personal account on the platform.
• "Bonus" — Any promotional credit or reward granted by bu999.
• "Wager" or "Bet" — Money placed to participate in any game or sport.
• "Turnover" — The wagering requirement applied to a bonus or deposited funds.

By creating an account on bu999 or using the platform, you agree to these full terms, our Privacy Policy and our Responsible Gaming Policy.

2 Eligibility and Account Registration

2.1 Age Requirement

To use bu999's services, you must be 21 years of age or older. Anyone under 21 is strictly prohibited from creating an account or using the platform. bu999 reserves the right to verify age, and any account found to have provided false information will be closed immediately.

2.2 One Account Policy

Only one account is permitted per person or household. If a person creates more than one account, all accounts will be cancelled and associated funds may be forfeited.

2.3 Accurate Information at Registration

When registering an account, you must provide accurate, complete and up-to-date information:

• Full name (as per your national ID)
• Active mobile number
• Active email address
• Date of birth
• Preferred payment method (bKash, Nagad, Rocket or Upay)

If false or incomplete information is provided, bu999 reserves the right to suspend or cancel that account at any time.

2.4 Identity Verification (KYC)

bu999 may apply a Know Your Customer (KYC) process at any time to ensure fair play and compliance. This process may require a national ID, passport or other documents. Withdrawals may be temporarily held until verification is complete.

3 Account Security

It is your responsibility to keep your account username and password completely confidential. You are personally responsible for all activities carried out through your account.

• Never share your login details with anyone else.
• If you suspect unauthorised access to your account, contact [email protected] immediately or use live chat.
• Avoid logging in from public or shared devices.
• Use a strong password made up of a combination of numbers, letters and special characters.

bu999 is not responsible for any loss caused by account access by a third party or unauthorised person.

4 Deposit and Withdrawal Policy

4.1 Deposits

The following methods can be used to deposit funds into bu999: bKash, Nagad, Rocket and Upay. The minimum deposit amount across all methods is ৳100 (one hundred taka).

• The deposit account must be registered in the user's own name.
• Depositing using a third party's account is strictly prohibited.
• Once a deposit is successfully processed, it will generally appear in your account within a few minutes.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawals are generally completed within 30 minutes to 3 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Funds cannot be withdrawn if the wagering requirement for any bonus has not been met.
• bu999 reserves the right to hold a withdrawal if identity verification is incomplete.
• Additional verification may be required in cases of suspicious activity.

4.3 Currency

All transactions on bu999 are conducted in Bangladeshi Taka (BDT / ৳).

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at bu999 are eligible for a 120% bonus of up to ৳15,000 on their first deposit. A 15x wagering requirement applies to this bonus.

• Withdrawals cannot be made after receiving a bonus until the wagering requirement has been met.
• A user can receive the welcome bonus only once.
• Any attempt to claim the bonus through multiple accounts will result in all accounts being cancelled.

5.2 Other Promotional Offers

bu999 runs special promotional offers, cashback and tournaments from time to time. Each offer has its own terms and conditions, which will be stated on that offer's page.

5.3 VIP Program

bu999's VIP program has three tiers:

• Bronze — Up to 0.4% weekly cashback.
• Silver — Up to 0.8% weekly cashback.
• Gold — Up to 1.2% weekly cashback.

Advancing to a higher tier depends on activity and contribution on the platform. bu999 reserves the right to change the terms of VIP tiers.

5.4 Bonus Abuse

If the bonus system is abused or a bonus is claimed through fraudulent means, bu999 may immediately cancel the relevant bonus and suspend the account.

6 Betting and Gaming Rules

6.1 General Betting Rules

Betting and gaming on bu999 are subject to the following general rules:

• A bet that has been confirmed cannot be cancelled or changed.
• bu999 reserves the right to void any bet affected by a technical error or system issue.
• Game outcomes are determined by a Random Number Generator (RNG) and verified by a third party.

6.2 Sports Betting

bu999's designated markets and odds apply to betting on cricket (including BPL, T20 World Cup and IPL), football (FIFA World Cup, UEFA Champions League) and other sports. If a match is abandoned or postponed, bu999 will make decisions in line with standard industry practice.

6.3 Responsible Betting Limits

Members can set daily, weekly or monthly deposit and betting limits for themselves. Contact the support team to use this feature.

7 Prohibited Activities

The following activities are strictly prohibited on bu999 and may result in account cancellation and forfeiture of funds:

• Creating or using more than one account.
• Using false or altered identity documents.
• Playing games using automated software, bots or scripts.
• Using the bonus system in a strategic and fraudulent manner.
• Using the platform for money laundering or illegal transfer of funds.
• Attempting to influence game outcomes or engaging in collusion.
• Conducting transactions using a third party's payment account.
• Attempting to hack bu999's systems or gain unauthorised access.
• Assisting a minor to participate in gaming.

If suspicious activity is detected, bu999 may temporarily suspend the account until the investigation is complete.

8 Limitation of Liability

bu999 accepts no liability for the following:

• Loss in a game or bet due to loss of internet connection.
• Any inconvenience caused by a problem with the user's own device.
• Loss resulting from the user sharing account details with a third party.
• Unexpected technical errors or force majeure events.
• Financial loss resulting from betting — gaming always carries financial risk.

bu999's platform is provided on an "as-is" basis. We work to provide uninterrupted service, but complete availability cannot be guaranteed at all times.

9 Privacy and Data Protection

bu999 treats the protection of users' personal data as a top priority. Our platform is secured with SSL encryption and all data is stored on secure servers.

• bu999 never sells user data to third parties.
• Data may be processed for identity verification (KYC), fraud prevention and legal compliance purposes.
• For details on cookie usage, see our Privacy Policy.

To learn more about data protection, please read our full Privacy Policy.

10 Account Closure

10.1 Closed by the User

Any member may close their account at any time. To do so, send an email to [email protected] or submit a request via live chat. Please complete any pending bonus requirements and withdrawals before closing your account.

10.2 Closed by bu999

bu999 may close or suspend an account without prior notice in the following circumstances:

• Any prohibited activity as described in Clause 7.
• False identity or misrepresentation of age.
• Failure to cooperate with identity verification.
• Account inactive for an extended period (generally more than 12 months).
• Closure required for legal or regulatory reasons.

11 Responsible Gaming

bu999 considers responsible gaming a core principle. Gaming should be a form of entertainment, not a means of financial gain.

• Only play with money you can afford to lose.
• Avoid gaming under the influence of alcohol or drugs.
• If you or someone you know is struggling with a gaming addiction, seek professional help.
• Contact our support team for self-exclusion options.

Visit our Responsible Gaming page to learn more.

12 Dispute Resolution

To resolve any dispute with bu999, please follow the steps below:

1. Step 1: Contact us via live chat or at [email protected] to report the issue.
2. Step 2: The support team will review the issue and provide a resolution.
3. Step 3: If the resolution is not satisfactory, the matter can be escalated to senior management at [email protected].

bu999 is committed to resolving all disputes fairly and transparently. In the event of a dispute, bu999's technical logs and transaction records will be considered the final evidence.

13 Intellectual Property

All content published on the bu999.lat website — including logos, graphics, software, text, designs, and code — is protected as the intellectual property of bu999 or its licensors.

• Copying, republishing, or using any content for commercial purposes without written permission from bu999 is prohibited.
• Game software is owned by the respective providers, including Pragmatic Play, PG Soft, JILI, and Spribe.
• Using bu999's name, logo, or brand elements without permission is punishable by law.

14 Changes to Terms

bu999 reserves the right to modify these terms and conditions, in part or in full, at any time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• Members may be notified of significant changes via email or platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

We recommend reviewing this page regularly. If you have any questions, contact us at: [email protected].